Frequently asked questions
Quick answers about scanning, your subscription, households and your account.
A scanned receipt got something wrong.
Receipt reading is a best guess, so Jevo always shows you the details before saving. Tap any field to fix it, or use Retake for a clearer photo: good light and a flat receipt help.
How do I share bills with my partner?
Open Settings › Household, create a household and share the invite code. Your partner joins with the code from their own Jevo account. Each person needs their own subscription.
Can I subscribe on the website?
Not at the moment. Subscriptions are handled entirely by the App Store, which keeps billing simple and secure.
How do I restore my subscription?
In Jevo, open Settings › Subscription › Restore purchases, or tap Restore Purchases on the subscription screen. Use the same Apple ID you subscribed with.
How do I cancel my subscription?
On your iPhone open Settings, tap your name, then Subscriptions, choose Jevo and tap Cancel. Deleting the app or your Jevo account does not cancel it, so cancel here first.
What about refunds?
Apple handles refunds for App Store purchases. You can request one at reportaproblem.apple.com.
Does one subscription cover my partner too?
Each person needs their own subscription. You can still share bills and expenses with a partner who has their own account.
I forgot my password.
On the sign-in screen, choose "Email me a sign-in link instead" and we'll send a one-time link to your email address.
How do I delete my account?
See Delete your account.
Is my data private?
Yes. Read our Privacy Policy for the details: no ads, no tracking and we never sell your data.
Still need help?
Send us a message and we'll get back to you, usually within a few days.